I have requested my subscription be canceled repeatedly since my 7 day free trial.
NO ONE has answered my emails.
NO ONE, ...... YOU are the first person from worthpoint to respond to me.
I am not going to "contact you" for "more information"
I am contacting you NOW
REFUND MY MONEY NOW!
Someone has contacted my email address and has responded to my concerns. They state they are in the process of refunding half of the money charged to me.
Now that I have someones attention, I feel fairly confident that they will refund the other half also, once I bring it to their attention yet again.
It has been 5 days and I still I have not received a reply from Worthpoint about the other half of the money they owe me.
I contacted my credit card company and gave them my WP username and password. They were able to go into my account and verify that there was no way for me to cancel my membership, they saw that there was no "unsubscribe" button in my account settings.
My CC company has now banned WP from charging to my account and they will force WP to return my money.
I am surprised and appalled at how WP has handled this. Let the buyer beware, if you sign up for their FREE 7 day membership, you may have to go through the same actions I have to get your account closed. They will not make it easy for you.
Let's be clear about the situation. You've joined our service twice using 2 different email accounts. You were logging into an account that was already canceled, that's why there was no billing info link. We allow you to do this so that you can upgrade to a paying member again without re-registering. It looks like you created a second account with a different email address instead of using your existing account. Your account has been canceled and we have issued you a refund for one of the charges.
Kyle from our office did reply to you via email, I'll have him resend it to you now. I have also given you my contact information to contact me directly to resolve the issue and you haven't called or emailed me. I would be happy to speak with a representative from your credit card company should they have any questions about your WorthPoint account. My contact information is again listed for you below. We were not contacted to cancel this account until 2 weeks ago via your forum post, that's why you were refunded for one month.
Director of Sales & Support
I want to cancel my membership please but can't find the button to do that
I have asked a member of the tech team to cancel your membership. Someone should be in touch shortly!
lets be clear about what happened here, every statement I made is true.
I have repeatedly tried to cancel this account, my emails requesting my account be canceled was repeatedly ignored.
It was not until I began posting on this thread that I received ANY response from WP.