Confused about registering/ trial membership

[gigglemama]

Hi,
I registered for the trial membership, gave all my info, and received a confirmation email from WorthPoint.
I thought the trial membership came with the ability to look up prices on a few items, and signed up for the trial with basic membership after 7 days, with the option to cancel.
In trying to look up items, when I click on "get price", it says I "Do not have sufficient balance to see the Price Data. You can activate your account or buy price look-ups.”
I also had to enter cc info twice, one card wouldn't take, I don't want to be billed twice later on. Also, when I go to my account settings, my name and other info do not show, it's all blank. But I can sign in okay, and I received the confirmation email from WorthPoint.
Please help me, thank you!

[gigglemama]

contacted support, and replied back to them

[Maggie Turnipseed]

I too have contacted support. Some one will be contacting you soon
Thank you for using WorthPoint
Maggie

[sapapapasgirl]

Help me too!!! No working and I need prices now!! Very frustrated!!

[RebekahK]

I have asked someone from IT to contact you. Stay tuned and sorry for the inconvenience.

[Maggie Turnipseed]

Support contacted me to say you problem was fixed. Let us know if you have additional problems.