Confused about registering/ trial membership

Hi,
I registered for the trial membership, gave all my info, and received a confirmation email from WorthPoint.
I thought the trial membership came with the ability to look up prices on a few items, and signed up for the trial with basic membership after 7 days, with the option to cancel.
In trying to look up items, when I click on "get price", it says I "Do not have sufficient balance to see the Price Data. You can activate your account or buy price look-ups.”
I also had to enter cc info twice, one card wouldn't take, I don't want to be billed twice later on. Also, when I go to my account settings, my name and other info do not show, it's all blank. But I can sign in okay, and I received the confirmation email from WorthPoint.
Please help me, thank you!

contacted support, and replied back to them

I too have contacted support. Some one will be contacting you soon
Thank you for using WorthPoint
Maggie

Help me too!!! No working and I need prices now!! Very frustrated!!

I have asked someone from IT to contact you. Stay tuned and sorry for the inconvenience.

Support contacted me to say you problem was fixed. Let us know if you have additional problems.