Pretty Heart Flowers Personalised Bone China Mothers Day Valentines Mug Gift

We have tried out best to describe our products in our listings however due to human nature there may be mistakes in the listing, measurements or description stated. We reserve the right to change the listing or end it at any time.�

If you are not satisfied with the products you have purchased, you can return them in a saleable condition within 7 days of receiving the items. In this case, all postage costs will be at your expense and any additional fees will be paid by you.

Faulty Items

In the unlikely event of an item found to be faulty, we will replace the item or give you a full/partial refund. Please send us pictures of the faulty item to . In the case of a full refund, the item must be sent back to us before refund can be made. Postage will be paid for and on some occasions we may send you a postage paid sticker.

Lost Post

In the most unfortunate circumstances, some packages are lost in the post. If you do not recieve you items within 10-15 days please contact us and we will do our best to claim for the package through Royal Mail. In this case, Royal Mail will only classify lost post after 15 working days of the expected delivery date. Therefore in the meantime, we advise you to be patient and wait for the items, just in case they do turn up. If a case is opened for the lost package, it
... read more