New in the BoxDimensions: Length: 8 5/16" X 8 5/16" We are a retail brick and mortar business. We are family owned and operated and have been for the past 28 years. We do our best to provide the best service possible. We are only human though, so if we make a mistake please stay calm and give us an opportunity to take care of it for you. Because I am also a retail store, these items are also for sale in my store. Every night I bring home a list of items for my wife to remove, but sometimes things are missed and sometimes an item will sell in the store and online in the same day. If an item is no longer available, I will first try to get the item from MTH or another wholesaler. If that is not possible I will contact you and refund your payment. I apologize in advance, if that happens to you. I do not have the manpower to email everyone a tracking number. I ALMOST ALWAYS ship within one business day. If you do not receive your item within a week, you can email me with your name and the date the item was purchased for me to research the tracking number. If you have to have the tracking number, call me and I can get it for you. I will leave feedback, eventually, I am working to get things shipped out to you. When I get to a down point a will leave feedback. Be patient. I will get to it. I ship from the address supplied by EBAY, so make sure that you have the correct address on file. I will not be held responsible for the incorrect address. If you have special instructions please call with those. I most likely will not see a note on the paypal payment and I could miss an email. If you don't call with instuctions, they will not be honored. Please email with any questions. Thanks!