This Zoobles is new and in the package. The plastic does have several dents. Please see the photos as they are included as part of our description and what you see is what you get. We are not experts on any of our items and we try to describe the items to the best of our ability. Our items are attic treasures, garage sale finds or come from estate sales. If you have any questions about this auction please e-mail us. Our items are being sold as is, no returns. We will only ship within the United States. This item will be shipped Priority with tracking to the PayPal address. We accept PayPal and payment is due within 5 days of purchase.